6bit FAQ — Your Questions, Answered

You must be at least 21 years old to create and use a 6bit account. This is verified during registration and again during the KYC process using a valid government-issued Philippine ID. Any account found to belong to someone under 21 will be closed immediately.

KYC (Know Your Customer) is an identity verification process that requires you to submit a valid government-issued Philippine ID. You can register and explore the platform without completing KYC, but you must finish it before your first withdrawal. Accepted IDs include a Philippine passport, driver's licence, UMID, SSS ID, and PhilSys national ID.

No. Each person may only hold one 6bit account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being closed with balances under review. If you've lost access to your account, contact support at [email protected] — the team can help you recover it without needing a new one.

You can update certain account details through your account settings after logging in. For changes to your registered mobile number or sensitive personal information, contact the support team at [email protected]. Some changes may require additional verification to ensure the security of your account.

6bit supports local Philippine payment methods including bank transfers, Philippine online banking, and local e-wallets such as GCash and Maya. All deposits are made in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted for gaming transactions on 6bit. The full list of available methods is shown in the Deposit section of your account after login.

Most deposits are processed quickly — many appear in your account within a few minutes. Processing times can vary depending on the payment method and your bank or e-wallet provider. If your deposit has not appeared after a reasonable time, check that the transaction was successful on your payment provider's end, then contact support at [email protected] with your transaction reference number.

Yes. All deposits must come from a payment account registered in your own name. Third-party deposits — where someone else pays on your behalf — are not accepted. This rule protects both you and the platform, and is also part of the KYC and security framework that keeps accounts secure.

6bit does not charge a platform fee for making a deposit. However, your bank or e-wallet provider may have their own transaction fees depending on the method you use. Check with your payment provider if you're unsure. The amount you transfer should arrive in your 6bit account in full, minus any fees charged by your payment provider.

Log in to your 6bit account and navigate to the Withdrawal section. Select your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Before your first withdrawal, you must complete KYC verification. Withdrawals are processed to the same payment account registered in your name.

Withdrawal processing times vary depending on the method and the verification status of your account. Verified accounts generally experience faster processing. Once 6bit approves the withdrawal, the time it takes to arrive in your account depends on your bank or e-wallet provider. If your withdrawal is taking longer than expected, contact support at [email protected] with your withdrawal request ID.

Common reasons for a declined withdrawal include incomplete KYC verification, a mismatch between the name on your 6bit account and the name on your payment account, an outstanding balance issue, or pending bonus wagering requirements. If your withdrawal was declined, you'll receive a notification explaining the reason. Contact support at [email protected] if you need clarification.

As a general rule, withdrawals are processed to the same account used for deposits. This is part of our security and verification framework. If you need to withdraw to a different account for a genuine reason, contact support at [email protected] — the team can advise you based on the specifics of your situation and your account verification status.

6bit offers a wide range of games suited to Philippine players: slots (classic and video), live casino tables including baccarat, blackjack, and roulette with real dealers, sports betting on PBA, NBA, boxing, volleyball, football, esports, and international competitions, eBingo, and online poker. Browse the full library through Slots, Casino, or Slot Games sections after logging in.

Some slot games may offer a demo or free-play mode where available. Live casino tables and sports betting markets require a funded account to participate. Check individual game pages after logging in to see if a demo option is available for a particular title. Keep in mind that demo play does not result in real winnings — you need to wager with real PHP to win real money.

Sports betting at 6bit lets you place wagers on the outcome of sporting events — from PBA and NBA basketball games to international football matches, boxing bouts, volleyball tournaments, and esports competitions. You choose your selection, enter your stake in PHP, and confirm the bet. In-play betting is also available on selected events, allowing you to bet while a match is in progress. Odds reflect the probability of each outcome and determine your potential return.

Slot and casino game outcomes are determined by certified Random Number Generators (RNGs), which ensure that each result is independent and unpredictable. Live casino results are determined by real-world card draws, roulette spins, and dealer actions — streamed in real time. Sports betting outcomes are determined by the actual results of the events themselves. No result is predetermined or manipulated.

Contact the 6bit support team at [email protected] or use the live chat on the platform. After verifying your identity, the team can help you regain access. Alternatively, you can use OTP-based login with your registered Philippine mobile number — this lets you sign in without needing your password. Do not create a new account if you've lost access to your existing one.

If you suspect unauthorised access to your account, contact support immediately at [email protected]. Include as much detail as possible — unusual transactions, login alerts, or any other suspicious activity. Our team will investigate and secure your account promptly. In the meantime, do not share your login details, OTP, or password with anyone.

No. 6bit support staff will never ask for your password, OTP, or full login credentials through any channel — including chat, email, or SMS. OTPs are single-use codes meant only for you. If anyone contacts you claiming to be from 6bit and asks for these details, do not share anything and report the incident to [email protected] immediately.

Visit the Download page for instructions on how to get the 6bit app on your Android or iOS device. The app gives you access to the full platform — all games, deposits, withdrawals, and account management — directly from your smartphone, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Your account, balance, and game library are exactly the same whether you access 6bit through the mobile app or a web browser. The app is optimised for touch screens and mobile data connections, making it faster and more convenient on a phone. Your login credentials are the same for both — you don't need a separate account for the app. See App details for more information.

Yes. The 6bit app supports full account management including deposits in PHP and withdrawal requests. The same payment methods available on the website are accessible through the app. All transactions are secured with SSL encryption regardless of whether you're on the app or browser.

Log in to your account and go to the responsible gaming settings in your dashboard. From there you can set deposit limits, spending limits, and session time reminders. Limits you reduce take effect immediately. Limits you wish to increase may have a short review period to give you time to reconsider. Visit the Responsible Gaming page for more details.

Self-exclusion temporarily or permanently blocks your access to 6bit. During the exclusion period you cannot log in, deposit, or play. To request self-exclusion, contact support at [email protected] or use the live chat in your dashboard. The request is processed promptly. Your account balance is held safely during the exclusion period and returned to you after identity verification when the period ends.

Gaming can become a problem when it stops being entertainment and starts affecting your finances, relationships, sleep, or daily responsibilities. Warning signs include chasing losses, spending money meant for essentials, playing to escape stress, hiding your gaming from family, and finding it hard to stop even when you want to. If you recognise these signs, visit the Responsible Gaming page or contact our support team. Gaming is for adults 21 and above only, and should always be treated as entertainment — not income.